Refund Policy — ShieldLink VPN | 14-Day Money Back Guarantee

1. Overview

ShieldLink Team offers a 14-day refund window for all Pro subscription and Lifetime purchases. This policy applies to purchases made through our official website at getshieldlink.org, processed by Creem as our authorised Merchant of Record.

Free tier: The free tier of ShieldLink VPN does not involve any payment and is therefore not subject to this refund policy.

2. Refund Eligibility

You are eligible for a refund if:

Your refund request is submitted within 14 days of the original purchase date
The Service does not function as described on our website (e.g., unable to connect after reasonable troubleshooting)
It is your first purchase of that plan type (Monthly, Annual, or Lifetime)

Refunds are not available if:

More than 14 days have passed since the purchase date
You have previously received a refund for the same plan type
The account has been suspended for violation of our Acceptable Use Policy
The reason provided indicates change of mind after extended use

Plan	Refund Window	Auto-Renewal Refund
Pro Monthly	14 days from purchase	Not eligible (cancel before renewal date)
Pro Annual	14 days from purchase	Not eligible (cancel before renewal date)
Lifetime	14 days from purchase	N/A — one-time purchase

3. How to Request a Refund

The process is straightforward — no forms, no phone calls required.

01

Find your Order ID

Your Order ID is in the purchase confirmation email sent by Paddle. It looks like sub_01abc... or txn_01abc...

02

Email us

Send an email to [email protected] with subject line: Refund Request — [Your Order ID]

03

Describe the issue

Include a brief description of why the Service did not meet your expectations. This helps us improve the product.

04

We review & process

Refund requests are reviewed within 3 business days. You will receive a confirmation email once processed.

4. Processing & Timeline

Stage	Timeframe
Request received & acknowledged	Within 1 business day
Review & decision	Within 3 business days
Refund issued to original payment method	Immediately upon approval
Funds appear in your account	5–10 business days (varies by bank/provider)

Payment method: Refunds are returned to the original payment method used at checkout (credit/debit card, PayPal, etc.). We are unable to issue refunds to a different payment method.

5. Cancellation vs. Refund

These are two different actions — understanding the difference will help you make the right choice:

	Cancellation	Refund
Effect	Stops future renewals	Returns payment already made
Pro access	Continues until period ends	Revoked immediately upon approval
Window	Any time before renewal	Within 14 days of purchase only
How to do it	Email [email protected]	Email with Order ID (see §3)

Outside the 14-day window? You can still cancel your subscription to prevent future charges. Pro access will remain active until the end of the current paid period. No refund will be issued for the current billing period.

6. Abuse Prevention

This refund policy is intended for genuine cases where the Service does not meet expectations. We reserve the right to:

Decline refund requests where repeated purchase-and-refund behaviour is detected
Decline requests where the stated reason does not align with account usage data
Terminate access to the Service for users found to be abusing the refund policy

Fraudulent refund attempts (e.g., chargeback abuse after receiving the service) may result in permanent account suspension and, where appropriate, referral to payment dispute resolution services.

7. Contact Us

For refund requests or any billing questions, reach out directly:

ShieldLink Team

Email: [email protected]

Subject format: Refund Request — [Your Order ID]

Website: getshieldlink.org

We aim to respond to all refund requests within 1 business day and resolve within 3 business days.